myqio

Privacy Policy

Last updated: January 30, 2025

Elevation Software LLC ("we", "us", or "our") operates myqio (the "Service"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use the Service.

By using myqio, you agree to the terms of this Privacy Policy.

1. Information We Collect

a. Information You Provide

  • Account information: Name, email address, password, and any profile details you provide.
  • Content: Website content, images, text, or other content you create or upload.
  • Billing information: When you purchase a paid plan, we collect payment details through our secure payment processor (we do not store full credit card numbers).

b. Information We Collect Automatically

  • Log data: IP address, browser type, operating system, access times, referring pages.
  • Usage data: Pages viewed, time spent on site, feature usage, and error reports.

2. How We Use Your Information

We use your information to:

  • Provide, operate, and maintain the Service.
  • Personalize your experience.
  • Process transactions and manage subscriptions.
  • Respond to support requests and inquiries.
  • Send system notifications and service updates.
  • Improve the platform and develop new features.
  • Enforce our Terms of Use and protect against fraud or abuse.

3. Sharing of Information

We do not sell or rent your personal information. We may share information with:

  • Service providers: Hosting, analytics, email delivery, and payment processing partners.
  • Legal authorities: If required to comply with legal obligations or enforce our rights.
  • Business transfers: If Elevation Software LLC is involved in a merger or acquisition.

4. Data Retention

We retain your personal information as long as your account is active or as needed to provide services, comply with legal obligations, and enforce agreements.

You may request deletion of your data by contacting us at info@elevation.software.

5. Your Rights

Depending on your location, you may have rights including:

  • Accessing, updating, or deleting your data
  • Objecting to or restricting processing
  • Withdrawing consent

To exercise any of these rights, contact us at info@elevation.software.

6. Cookies

myqio uses minimal cookies necessary for authentication and session management. We do not use third-party tracking cookies.

7. Security

We use reasonable security measures to protect your information. However, no online platform can guarantee complete security. You use the Service at your own risk.

8. Children's Privacy

myqio is not intended for children under 13. We do not knowingly collect data from anyone under this age. If you believe we have collected such data, please contact us immediately.

9. International Data Transfers

Our servers and infrastructure are based in the United States. If you access the Service from outside the U.S., you acknowledge that your information may be transferred to and processed in the U.S.

10. Legal Bases for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal information under the following legal bases:

  • Consent – when you provide it explicitly.
  • Contract – when processing is necessary to fulfill a contract (e.g., subscriptions).
  • Legal obligations – when required to comply with law.
  • Legitimate interests – such as to improve our Service, provided your rights do not override these interests.

11. Your California Privacy Rights (CCPA)

California residents have the right to:

  • Know what personal information we collect, use, disclose, or sell
  • Request deletion of your personal data
  • Opt out of the sale or sharing of your personal data (note: we do not sell or share data)
  • Not be discriminated against for exercising these rights

To make a request, email info@elevation.software.

12. Data Controller

For the purposes of GDPR and similar regulations, the Data Controller is:

Elevation Software LLC
Email: info@elevation.software

13. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or notice in the app. Your continued use of the Service indicates acceptance of the updated policy.

14. Contact

If you have questions or concerns about this Privacy Policy, contact us at:

Elevation Software LLC

Email: info@elevation.software

400 N Tampa St, Suite 1550, PMB 731100

Tampa, Florida 33602-4719 USA